Smilii Status - Incident history https://smilii.instatus.com Smilii Sun, 26 Apr 2026 05:06:37 +0000 We are investigating an issue with an NYC server Type: Incident Duration: 2 hours and 32 minutes Affected Components: NYC Apr 26, 07:38:21 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Apr 26, 05:06:37 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 2 hours and 32 minutes

Affected Components:

Apr 26, 07:38:21 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Apr 26, 05:06:37 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Sun, 26 Apr 2026 05:06:37 +0000 https://smilii.instatus.com/incident/cmofb32ms0fsofjehbk5gvle7 https://smilii.instatus.com/incident/cmofb32ms0fsofjehbk5gvle7 Scheduled Network Infrastructure Maintenance Type: Maintenance Duration: 2 hours Affected Components: , My Smilii - Customer Portal, , Outbound, Inbound, NYC, Website, Servers → Mail → Jun 18, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 17, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 17, 22:00:00 GMT+0 - Identified - Smilii will be performing scheduled network infrastructure maintenance to improve performance and scalability in our NYC1 region during the above maintenance window. **Expected Impact:** During this maintenance period, customers may experience brief intermittent connectivity issues including: * Temporary delays or service interruptions for hosted applications and websites * Potential timeouts when accessing control panel features for up to 5 minutes * Brief delays with API requests and automated services * Possible short interruptions to load balancing and container services We will work to minimize any disruption and expect most services to remain fully operational throughout the maintenance window. Any brief interruptions should resolve automatically as the maintenance progresses. We apologize for any inconvenience and appreciate your patience as we work to improve our infrastructure for better long-term performance and reliability. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , ,

Jun 18, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 17, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 17, 22:00:00 GMT+0
Identified - Smilii will be performing scheduled network infrastructure maintenance to improve performance and scalability in our NYC1 region during the above maintenance window. **Expected Impact:** During this maintenance period, customers may experience brief intermittent connectivity issues including: * Temporary delays or service interruptions for hosted applications and websites * Potential timeouts when accessing control panel features for up to 5 minutes * Brief delays with API requests and automated services * Possible short interruptions to load balancing and container services We will work to minimize any disruption and expect most services to remain fully operational throughout the maintenance window. Any brief interruptions should resolve automatically as the maintenance progresses. We apologize for any inconvenience and appreciate your patience as we work to improve our infrastructure for better long-term performance and reliability..

]]> Tue, 17 Jun 2025 22:00:00 +0000 https://smilii.instatus.com/maintenance/cmbqo1l7p00011406n5atkgdk https://smilii.instatus.com/maintenance/cmbqo1l7p00011406n5atkgdk Security component impacted by attacks Type: Incident Duration: 1 hour and 20 minutes Affected Components: My Smilii - Customer Portal, Outbound, Inbound, NYC, Website Jun 17, 16:19:37 GMT+0 - Resolved - This incident has been resolved. If issues persist for you, please open a ticket in [my.smilii.net](http://my.smilii.net) or contact [support@smilii.net](mailto:support@smilii.net). Jun 17, 15:50:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 17, 15:00:00 GMT+0 - Identified - A critical security component is currently impacted by large-scale attacks, degrading performance. Some users may experience errors. We are continuing to work on a fix for this incident. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components: , , , ,

Jun 17, 16:19:37 GMT+0
Resolved - This incident has been resolved. If issues persist for you, please open a ticket in [my.smilii.net](http://my.smilii.net) or contact [support@smilii.net](mailto:support@smilii.net)..

Jun 17, 15:50:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 17, 15:00:00 GMT+0
Identified - A critical security component is currently impacted by large-scale attacks, degrading performance. Some users may experience errors. We are continuing to work on a fix for this incident..

]]> Tue, 17 Jun 2025 15:00:00 +0000 https://smilii.instatus.com/incident/cmc0oulae000buxjorgg6plss https://smilii.instatus.com/incident/cmc0oulae000buxjorgg6plss Security event Type: Incident Duration: 14 minutes Sep 28, 16:45:38 GMT+0 - Resolved - This incident has been resolved. Sep 28, 16:32:08 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 14 minutes

Sep 28, 16:45:38 GMT+0
Resolved - This incident has been resolved..

Sep 28, 16:32:08 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> Sat, 28 Sep 2024 16:32:08 +0000 https://smilii.instatus.com/incident/cm1mddur8000wr3u1nurl484q https://smilii.instatus.com/incident/cm1mddur8000wr3u1nurl484q We are investigating an issue with an NYC server Type: Incident Affected Components: NYC Nov 7, 20:37:00 GMT+0 - Resolved - This incident has been resolved. Nov 7, 20:36:44 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Affected Components:

Nov 7, 20:37:00 GMT+0
Resolved - This incident has been resolved..

Nov 7, 20:36:44 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Tue, 7 Nov 2023 20:36:44 +0000 https://smilii.instatus.com/incident/cloosko8u106807gnopkiaynimz https://smilii.instatus.com/incident/cloosko8u106807gnopkiaynimz We are investigating an issue with an NYC server Type: Incident Duration: 1 hour Affected Components: NYC Nov 7, 20:21:46 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Nov 7, 20:20:46 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 1 hour

Affected Components:

Nov 7, 20:21:46 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Nov 7, 20:20:46 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Tue, 7 Nov 2023 20:20:46 +0000 https://smilii.instatus.com/incident/cloos05e872515gnopv1e2mkh1 https://smilii.instatus.com/incident/cloos05e872515gnopv1e2mkh1 We are investigating an issue with an NYC server Type: Incident Duration: 54 minutes Affected Components: NYC Nov 7, 20:07:39 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Nov 7, 20:06:46 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 54 minutes

Affected Components:

Nov 7, 20:07:39 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Nov 7, 20:06:46 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Tue, 7 Nov 2023 20:06:46 +0000 https://smilii.instatus.com/incident/cloori56842209gnopgjqoif1g https://smilii.instatus.com/incident/cloori56842209gnopgjqoif1g We are investigating an issue with an NYC server Type: Incident Duration: 2 hours and 6 minutes Affected Components: NYC Nov 5, 05:28:47 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Nov 5, 05:26:41 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 2 hours and 6 minutes

Affected Components:

Nov 5, 05:28:47 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Nov 5, 05:26:41 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Sun, 5 Nov 2023 05:26:41 +0000 https://smilii.instatus.com/incident/clol16nim157831lkod9529935r https://smilii.instatus.com/incident/clol16nim157831lkod9529935r We are investigating an issue with an NYC server Type: Incident Duration: 6 hours and 59 minutes Affected Components: NYC Nov 5, 05:25:39 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Nov 5, 05:18:40 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 6 hours and 59 minutes

Affected Components:

Nov 5, 05:25:39 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Nov 5, 05:18:40 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Sun, 5 Nov 2023 05:18:40 +0000 https://smilii.instatus.com/incident/clol0wbzk145909lcoda90eiofd https://smilii.instatus.com/incident/clol0wbzk145909lcoda90eiofd Outbound SMTP is not functional. Type: Incident Duration: 2 hours and 7 minutes Affected Components: Outbound Nov 2, 20:16:25 GMT+0 - Resolved - This incident has been resolved. Nov 2, 18:09:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

Nov 2, 20:16:25 GMT+0
Resolved - This incident has been resolved..

Nov 2, 18:09:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> Thu, 2 Nov 2023 18:09:02 +0000 https://smilii.instatus.com/incident/clohi3jai10422bkn6yy2yyw43 https://smilii.instatus.com/incident/clohi3jai10422bkn6yy2yyw43 We are investigating an issue with an NYC server Type: Incident Duration: 8 hours and 2 minutes Affected Components: NYC Oct 26, 10:22:44 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Oct 26, 10:14:43 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 8 hours and 2 minutes

Affected Components:

Oct 26, 10:22:44 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Oct 26, 10:14:43 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our NYC (New York City area) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Thu, 26 Oct 2023 10:14:43 +0000 https://smilii.instatus.com/incident/clo712joa1166154hon75i2eq3ts https://smilii.instatus.com/incident/clo712joa1166154hon75i2eq3ts We are investigating an issue with an AMS server Type: Incident Duration: 58 minutes Sep 6, 18:59:40 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Sep 6, 18:58:42 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our AMS (Amsterdam) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 58 minutes

Sep 6, 18:59:40 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Sep 6, 18:58:42 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our AMS (Amsterdam) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Wed, 6 Sep 2023 18:58:42 +0000 https://smilii.instatus.com/incident/clm83rser972850j1orr5nffiki https://smilii.instatus.com/incident/clm83rser972850j1orr5nffiki We are investigating an issue with an AMS server Type: Incident Duration: 10 hours and 52 minutes Aug 9, 12:02:31 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Aug 9, 11:51:39 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our AMS (Amsterdam) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 10 hours and 52 minutes

Aug 9, 12:02:31 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Aug 9, 11:51:39 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our AMS (Amsterdam) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Wed, 9 Aug 2023 11:51:39 +0000 https://smilii.instatus.com/incident/cll3o6ra344238iin8ds9kcg9n https://smilii.instatus.com/incident/cll3o6ra344238iin8ds9kcg9n We are investigating an issue with an AMS server Type: Incident Duration: 4 hours and 56 minutes Aug 9, 11:41:32 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Aug 9, 11:36:37 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our AMS (Amsterdam) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 4 hours and 56 minutes

Aug 9, 11:41:32 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Aug 9, 11:36:37 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our AMS (Amsterdam) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Wed, 9 Aug 2023 11:36:37 +0000 https://smilii.instatus.com/incident/cll3nneug39609ihom1k6r1gwb https://smilii.instatus.com/incident/cll3nneug39609ihom1k6r1gwb Scheduled maintenance for panel1-ams3 Type: Maintenance Duration: 22 minutes Jul 15, 17:36:53 GMT+0 - Completed - Maintenance has completed successfully. Jul 15, 17:15:01 GMT+0 - Identified - Maintenance is now in progress Jul 15, 17:15:00 GMT+0 - Identified - Type: Maintenance

Duration: 22 minutes

Jul 15, 17:36:53 GMT+0
Completed - Maintenance has completed successfully..

Jul 15, 17:15:01 GMT+0
Identified - Maintenance is now in progress.

Jul 15, 17:15:00 GMT+0
Identified - .

]]> Sat, 15 Jul 2023 17:15:00 +0000 https://smilii.instatus.com/maintenance/clk49nknn293167bboa2i96gav0 https://smilii.instatus.com/maintenance/clk49nknn293167bboa2i96gav0 We are investigating an issue with an AMS server Type: Incident Duration: 12 hours and 53 minutes Jun 19, 22:34:34 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Jun 19, 22:21:41 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our AMS (Amsterdam) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 12 hours and 53 minutes

Jun 19, 22:34:34 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Jun 19, 22:21:41 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our AMS (Amsterdam) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Mon, 19 Jun 2023 22:21:41 +0000 https://smilii.instatus.com/incident/clj3f8jkn534094xnopd7rnw4uu https://smilii.instatus.com/incident/clj3f8jkn534094xnopd7rnw4uu Scheduled maintenance for panel1-ams3 Type: Maintenance Duration: 15 minutes Feb 17, 19:15:08 GMT+0 - Completed - Maintenance has completed successfully. Feb 17, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 17, 19:00:00 GMT+0 - Identified - The scheduled maintenance is necessary to keep the server running smoothly and to ensure the best possible performance for our customers. The maintenance is scheduled to take place on February 17th at 9:00pm Israel Time and is expected to last for approximately 50 minutes. During this time, panel1-ams3's server will be temporarily unavailable, and any websites or applications hosted on this server will be inaccessible. We apologize for the inconvenience. Type: Maintenance

Duration: 15 minutes

Feb 17, 19:15:08 GMT+0
Completed - Maintenance has completed successfully..

Feb 17, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 19:00:00 GMT+0
Identified - The scheduled maintenance is necessary to keep the server running smoothly and to ensure the best possible performance for our customers. The maintenance is scheduled to take place on February 17th at 9:00pm Israel Time and is expected to last for approximately 50 minutes. During this time, panel1-ams3's server will be temporarily unavailable, and any websites or applications hosted on this server will be inaccessible. We apologize for the inconvenience..

]]> Fri, 17 Feb 2023 19:00:00 +0000 https://smilii.instatus.com/maintenance/cle8ul1fa819846vemxg6mpm9so https://smilii.instatus.com/maintenance/cle8ul1fa819846vemxg6mpm9so We are investigating an issue with a TOR server Type: Incident Duration: 1 hour and 1 minute Feb 14, 16:36:41 GMT+0 - Resolved - Our Happiness Engineers successfully identified and resolved the issue! Feb 14, 16:35:41 GMT+0 - Investigating - Our Happiness Engineers are aware of an issue in one or more of our TOR (Toronto) servers. We are currently investigating this incident. We will update with more details soon. Type: Incident

Duration: 1 hour and 1 minute

Feb 14, 16:36:41 GMT+0
Resolved - Our Happiness Engineers successfully identified and resolved the issue!.

Feb 14, 16:35:41 GMT+0
Investigating - Our Happiness Engineers are aware of an issue in one or more of our TOR (Toronto) servers. We are currently investigating this incident. We will update with more details soon. .

]]> Tue, 14 Feb 2023 16:35:41 +0000 https://smilii.instatus.com/incident/cle4gu3r51044652hdoeeev02a1z https://smilii.instatus.com/incident/cle4gu3r51044652hdoeeev02a1z